Refund and Returns Policy

What we can accept

We accept goods in unused, resaleable condition, in the original packaging, including inserts and instructions.

• Ornaments must be returned in the moulded insert they arrived in. Loose glass ornaments will not survive a return journey and cannot be refunded once broken.
• Garlands and tinsel that have been unwound and cut cannot be returned. Unopened lengths are fine.
• Sticker sheets and decals are returnable only with the backing intact and no stickers removed.

Starting a return

1. Ask for a return by emailing service@partycolor.shop. Within two business days you will have an authorisation number and an address.
2. Pack the item in its original packaging, with the authorisation reference enclosed, and post it to the address we give you.
3. If the return is our mistake we send a label. Otherwise return carriage is arranged and paid for by the customer.
4. Refunds are processed within five business days of inspection, always to the original payment method. Outbound postage is non-refundable for change of mind.

Faulty or incorrect goods

We stand behind everything we sell. Defective goods are replaced or refunded in full, with delivery costs covered.

Exchanges

We do not process exchanges as a single transaction. Return the original item for a refund and place a new order for the replacement; that way the second item is reserved from stock immediately rather than waiting on the first parcel reaching us.